eCandidus™ Desktop has a great number of tools, and at first look, the system looks complex.  In reality the system is based on a few simple steps:

• The phone call comes in...
   
• Routing the call...
   
• Handling the call...
   
• Follow up...
   
• What's falling through the cracks?
   
• How are we doing?
   
• Handling special clients and cases...